Pirvacy Policy

Privacy Policy

This privacy policy covers all personal information we hold, that is, information, or an opinion, about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our store, over the phone through and over the Internet.

If you have any questions about this privacy policy please contact us directly at:

Corner Argyle and Harrington st
The Rocks NSW 2000

Personal Information - What We Collect and How We Use it
• We do not collect personal information when you visit our web site unless you log on, place an order, register with us, or provide us with feedback.
• When you place an order you will be asked to log on and we will ask you for the following personal information: your name, date of birth, email, mailing address, delivery address and any special delivery instructions, phone number and membership number. Information from the Checkout is provided to our delivery agents so we can send you your order.
• NSW legislation states that we are required to collect your date of birth details, for all orders delivered in NSW. We also collect date of birth details for all other deliveries, to verify that you are over 18 years.
• When you register on our web site, we will ask you your name, email, phone number and date of birth and will ask you to nominate a password.
• From time to time, we advise all our customers of up and coming offers and special promotions. If you do not wish to receive these offers click the unsubscribe link in your next email or call us on 1 300 136 490.
• When you submit feedback or questions via email, or contact us for information about our web site, we will request your name and email. We use this information solely to respond to your enquiries.
• When you enter a contest or other promotional feature, we may ask for your name, address, and email so we can administer the contest and notify winners. We may also require that your name be published in the event that you win a contest. We may ask for other information to enable us to improve our web site or to send you special offers.
• We do not sell, rent or barter any identifiable personal information to any third party.
• Our web site contains links to other websites. Wine Odyssey is not responsible for the privacy practices or the content of other web sites.
Personal Information and The Wine Odyssey Club
• When you join the Wine Odyssey Club we will ask you for your contact details so we can send you Club information.
• The information you have given us will be used to inform you of offers, wine tastings, events and other benefits you can enjoy as a result of you being a Member.
• When mailing offers, we may provide your name and postal details to a mailing house. No other information is passed on. The parties using these details are obliged to delete all records immediately after use.
• We study various aspects of our Member database to determine how we can better serve our Members. It is possible that we may contact or invite you to participate in a research group aimed at improving our offers and service.
• We do not sell or rent our Member list or any part of it to any other parties.

Modifying, Opting-out and/or Removing Personal Information
• To access and/or modify your personal information and email subscriptions, please let us know by modifying your preferences in the "My Account" section.

• We will always provide individuals with a no cost way of contacting us to register a request to 'opt-out' from receiving further offers via any communications channel.
• At any stage, should you wish to opt out of the Wine Odyssey Club or out of receiving any or all of the communications that we send, please advise us by phoning 1 300 136 498, quoting your Membership number and Password.  Please note that due to email production schedules you may receive any emails already in production.

A cookie is a small amount of information sent from a Web server to your computer. To better serve you, we use cookies to reduce the time required to submit purchase requests.

We also use cookies to retrieve certain information you previously provided to Wine Odyssey, so that you do not need to re-enter this information every time you shop at our web site.

This information can only be accessed when you enter your email or Member Number and password. No other company has access to our cookies. We do not use the cookie to track your Internet activity once you leave the Wine Odyssey web site.

We track our customers' movement around the web site for our own web site research and improvement purposes only. No other personal details are collected from this research. We do not currently nor do we plan to draw any conclusions from these statistics or attempt to create customer profiles.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Securing Your Personal Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via 128-bit Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.  You can call us on +61 2 8114 0256 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our web site, you consent to our privacy policy.